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Internal Complaints Process

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Office of the Complaints Commissioner

The Commissioner encourages each governmental organisation to create and to periodically revise their organisation’s internal complaints review process.


The need to monitor and to improve the service given by governmental organisations has become a very important topic in our society. Now, much more so than in the past, governmental organisations have a direct impact on almost every person. There are an ever increasing number of programs and regulations administered by civil servants, and the rules that accompany the programs often-times are very complex. Also, people who use services are no longer as patient and forgiving as they once were. They demand timely and quality service.